Privacy Policy | Scar Therapy Kent

Cathryn Bishop Soft Tissue & Scar Therapy - Privacy Policy

My contact details:

Name: Cathryn Bishop

Phone Number: 07818 433059

Date updated: 12th March 2024

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

From 25th May 2018, the new Data Protection Act 2018 came into place, and I need to I might share it with and when I will destroy it.

The type of personal information I collect:

I currently collect the following information:

Name and contact details
Medical history
Injury history
Treatment history
Treatment records of the treatment given by me

How I get your personal information and why I have it:

Most of the personal information I hold is provided to us directly by you to ensure it is safe to proceed with treatment

I may also receive personal information indirectly, from the following sources in the following scenarios:

If you have been referred by another medical practitioner or therapist, there may have been information passed on to me by that therapist.

I use the information that you have given us in order to:

Create the best treatment plan for the individual
Ensure it is safe and appropriate to proceed with treatment
Make a referral to another healthcare practitioner if deemed necessary by both therapist and client.

We may share this information with:

Other medical professionals, only if appropriate and only with consent from the client

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting me using the contact details above.

How I store your personal information:

Your information is securely stored.

I will keep your case history information and appointment records secure in a locked cabinet, these records will be kept for seven years following the last date of treatment given. Or in the case of children under 18, records are kept until their 25th birthday. After this time, I will securely dispose of your information.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information.

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that I transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me using the details above if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to me using the information above.

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk